We're looking for an experienced assistant, front desk receptionist. They will serve as the first point of contact for customers by providing exceptional customer service, coordinating appointments, managing front office operations, and supporting technicians and service advisors. Ensured smooth daily operations through effective communication, accurate recordkeeping, and efficient scheduling.

Administrative Assistant/Receptionist

To effectively and courteously take calls, schedule customer appointments, greet guests, start initial in-take forms, collect payments, file billing statements, assist with miscellaneous office tasks, and posts content on our social media pages.

Job Duties:

• Greet customers at front door with warmth and customer service.
• Answer phones and field questions (any repair questions go to service advisors)
• Register customers and start initial intake paperwork
• Manage online appointments and scheduling.
• Collect payments from customers.
• Ensure that waiting area is orderly and customers are comfortable.
• Call customers to notify them about the status of their vehicle.
• Assist Office Managers with any filing and organizing billing statements.
• Assist with bookkeeping and data entry into QuickBooks.
• Assist with product deliveries and returns.
• Create and manage email campaigns.
• Create posts and manage social media accounts ie Facebook.
• Bilingual (Speaking Polish, Russian, Ukrainian, Spanish and/or Italian is a plus)

*Quickbooks Training will be provided.

Skills:

• Automotive Receptionist Experience is a plus.
• Bilingual Speaking is a major plus.
• Proficient verbal and written communication.
• Proficiency in operation of a computer, internet, and scheduling.
• Experience with Quickbooks is a plus.
• Experience with Scheduling is a plus.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Tell me about your previous administrative experience. What were your primary responsibilities?
• Why are you interested in this administrative position?
• What are your long term career goals?
• What are your salary expectations?
• What software programs are you proficient in? eg. Microsoft Office, Excel, Google Workspace, Scheduling tools, etc?
• Describe your experience with calendar management and scheduling?
• Describe a time when you had to work under pressure.
• Are you familiar with any automotive repair shop management software?
• How do you handle phone calls from customers with vehicle problems, and how do you route them to the appropriate technician or service advisor?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 10 years (Required)

Work Location: In person