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      CCI Call Centres

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      Customer Service Representative Interview

      Mar 27, 2026
      Anonymous employee
      Umlazi

      Other Customer Service Representative Interview Reviews for CCI Call Centres

      Customer Service Representative Interview

      Apr 10, 2026
      Anonymous employee
      Umlazi
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at CCI Call Centres (Umlazi) in Mar 2026

      Interview

      The interview process was easy, managable and well conducted. I felt welcomed and well accommodated. The interviewer displayed a high level of being knowledgeable. They also displayed kindness and being supportive, yet a strong will to evaluate competence was largely there.

      Interview questions [1]

      Question 1

      I was asked if I had customer service experience.
      1 Answer
      Average interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at CCI Call Centres (Umlazi)

      Interview

      I was recruited by Xolani via an online post/ advertisement.Did an interview with the recruiter. I also did assessments including the typing test and passed all of the assessments. After the assessment I went for an interview with Noveline for final interview

      Customer Service Representative (CSR) Interview

      Mar 31, 2026
      Anonymous Interview Candidate
      Ruiru, Nairobi
      Declined offer
      Negative experience
      Average interview

      Application

      I interviewed at CCI Call Centres (Ruiru, Nairobi)

      Interview

      The first stage is a group interview, followed by one on one interview, then the assessment and grammar tests. The follow up after the interviews is terrible. Even after passing all the stages, they might fail to call you for medicals (which is the last stage before starting training).