CustomerService Representative applicants have rated the interview process at CCI Call Centres with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 95.6% positive. This is according to Glassdoor user ratings.
Candidates applying for CustomerService Representative roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at CCI Call Centres overall takes an average of 4 days.
Common stages of the interview process at CCI Call Centres as a CustomerService Representative according to 3 Glassdoor interviews include:
Presentation: 19%
Skills test: 19%
Group panel interview: 13%
Personality test: 13%
Drug test: 6%
Phone interview: 6%
Background check: 6%
IQ intelligence test: 6%
Other: 6%
One on one interview: 6%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 days. I interviewed at CCI Call Centres in Aug 2024
Interview
The interview was very informative and easy. The recruiters made things so much easier for us especially the people I was with since they didnt have experience. Its was long yet it was worth it since we get responses at the end of the interview process
I applied through other source. The process took 4 days. I interviewed at CCI Call Centres (Umlazi) in Mar 2026
Interview
Interview process was very good and very informative and very well structured, it was an enjoyable experience, I would advise any one who is interested in working for CCI to definately apply and be part of of the experience
I applied online. The process took 2 weeks. I interviewed at CCI Call Centres (Durban) in Nov 2024
Interview
The recruiter told me to introduce myself in front of everyone, asked about my previous job experience. The recruiter wanted to see excellent Communication l, writing (typing test) and problem solving, attention to detail, time management and a team player attitude and transportation arrangement.
Interview questions [1]
Question 1
Tell me about yourself?
What are strengths ?
What motivates you?