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- Customer Service Representative (CSR) applicants have rated the interview process at Optum with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 51% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 22 days to get hired, when considering 51 user submitted interviews for this role. To compare, the hiring process at Optum overall takes an average of 25 days.
- Common stages of the interview process at Optum as a Customer Service Representative (CSR) according to 51 Glassdoor interviews include:
Skills test: 20%
Phone interview: 17%
One on one interview: 15%
Background check: 14%
Drug test: 9%
Personality test: 8%
Other: 7%
Presentation: 5%
IQ intelligence test: 3%
Group panel interview: 2%