Customer Service Representative applicants have rated the interview process at Spectrum with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at Spectrum overall takes an average of 20 days.
Common stages of the interview process at Spectrum as a Customer Service Representative according to 208 Glassdoor interviews include:
Phone interview: 17%
Skills test: 15%
One on one interview: 14%
Drug test: 14%
Presentation: 10%
Background check: 8%
Group panel interview: 7%
IQ intelligence test: 7%
Personality test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.