Customer Service Representative applicants have rated the interview process at T-Mobile with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 242 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Representative according to 242 Glassdoor interviews include:
One on one interview: 17%
Phone interview: 16%
Background check: 16%
Skills test: 16%
Personality test: 10%
IQ intelligence test: 6%
Drug test: 6%
Group panel interview: 6%
Presentation: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at T-Mobile (Chattanooga, TN) in Feb 2022
Interview
Group hype session about how great it is to work there and possibilities for perks, a tour of the call floor, a couple current employees told us what they liked about their jobs, finished up by a panel interview of what seemed to be the meanest people they had in the building. The tone shift was shocking.
Interview questions [1]
Question 1
What is one example of a time when you had to think on your feet to solve an unexpected problem?
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
Easy interview process. The recruiter was nice and hiring managers were all easy to talk to. I met with some team members and received an offer same week. Overall great experience
Interview questions [1]
Question 1
Tell me about yourself and how you handle tough situations
Very easy it was a in person interview. You are walked thru the call center. You meet a few manager while doing your interview. Prepare yourself to be engaged.the question are very easy.