what is DNS?
Advanced Technical Support Representative Interview Questions
35 advanced technical support representative interview questions shared by candidates
Expectations on company and behavior questions
Do you have call center experience?
what is DHCP?
What are DNS Records, name types, and functions?
Do you have any experience or knowledge with cellphones, and if yes, which ones? Android, Apple, Windows, Blackberry, etc...?
What customer service experience do you have?
What would you say to a customer who called for voicemail trouble?
Role play. With the interviewer being an angry customer calling in and me being the att rep, advised to stay in character until she advises me we were done
Which devices are you proficient on using(tablet, laptop, smart watch, iPhone, basic non smart phone, email and wifi
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