What does good customer service mean to you?
Technical Support Agent Interview Questions
425 technical support agent interview questions shared by candidates
What is your weakness?
Where do I see myself in 5 years?
Can you name at least 4 antivirus software?
why do you join us
The most difficult question posed to me in any interview is "my worst failure" or "what I would do differently;" I wish there were only one answer; however, the most "unexpected" question was, "how do you 'ping' a computer"?
what is you passion
Basic customer service questions, some technical questions.
Tell me about a time you did something out of the box and what was the result. What is TCP/IP? What is DNS. Cloud computing? Software, or hardware. Why is AWS secure in your own opinion. Tell me how you would deal with a conflict situation. Tell me about a time where you did something simple. How did you bring up the morale of a team. Tell me about a time when you noticed a colleague wasn't coping and you helped. Describe the entire process. Describe a time where you went to senior management and suggested an innovating change, and how was it received. Tell me about a time where you did something extraordinary outside of your role in the workplace, and what was your feedback. Tell me about a complex problem and how you solved it, something beyond your skill set and knowledge. How did it go, the result? Explain a situation where your colleagues were drawn to you or aspired. What did you do to make them feel this way. Explain a time you did something to boost the team morale, and what exactly did you do. What has impacted you the most, or impressed you, that you have discovered in the work place (e.g. a new technology) - this question I would say is probing the curios nature in the role. You were never asked something direct about "I think that I am.." its alls scenario based and involves describing the situation, your way of interacting, and the change and solution.
why do you want to work here?
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