Question 1

Does Convergys pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Convergys employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Convergys. This rating has decreased by 3% over the last 12 months.

Question 2

How satisfied are employees working at Convergys?

Accepted Answer

47% of Convergys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Convergys 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

Question 3

What are the top reviewed jobs at Convergys?

Accepted Answer

Customer Service Representative (685), Team Leader (136), Customer Service Representative II (110), Technical Support Engineer (72), Technical Support Representative (72), Technical Support (62), Technical Support Agent (59), Customer Service and Problem Resolution Representative II (49), Customer Service Associate (47), Customer Service Agent (43), Call Center Agent (41), Customer Service (38), Sales Associate (37), Call Center Representative (35), Tier I Technical Support (32)

Question 4

What are the pros of working at Convergys according to real employee reviews?

Accepted Answer

"The people are great and most really care about handling customer calls promptly and completely." ((in 264 reviews)); "The benefits are good and you only have to work 20 hrs. to qualify for them." ((in 264 reviews)); "training was good and some of the team leaders were good." ((in 210 reviews)); "Being able to work from home" ((in 116 reviews)); "Good work environment for freshers and" ((in 99 reviews))

Question 5

What are the cons of working at Convergys according to real employee reviews?

Accepted Answer

"Expect to work lots of overtime to make up for poor management planning (or lack of)" ((in 372 reviews)); "Low pay and a lot of change due to needing to meet the client's needs." ((in 271 reviews)); "Low salaries that vary depending on the language and not the amount of work you do." ((in 147 reviews)); "Managers were rude and did not try and help anyone" ((in 140 reviews)); "Upper management was horrible and ill mannered" ((in 82 reviews))

Question 6

What are employees saying about Convergys layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Convergys layoffs and their outlook for job security at Convergys in 2026.

Question 7

What are the top reviewed Convergys locations?

Accepted Answer

Cincinnati, Lake Mary, Jacksonville, Charlotte, Erlanger, Arnold, Chattanooga, Tampa, Tucson, Jacksonville, Wilsonville, Phoenix, Orem, Salt Lake City, Hazelwood, Hickory, Taylorsville, Greenville, Clarksville, Appleton, Tamarac, Ogden, Saint Louis, Pueblo, Logan, Denver, Valdosta, Wichita, Orlando, Watertown

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good but it has some disadvantages

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