Disorganized and unclear - Sales Consilio Employee Review

Flexible work hours. Staff is easy to work with.

Projects take some time for turn .

Work from home, flexible schedule.

I advanced to RTL pretty quickly after starting. I assumed it was an honorary title because there was never an official offer made or pay raise, and the job title in my HR employment dashboard never changed. But everyone I worked with called me an RTL, and I had RTL level access in our system. Fast forward to summer 2025 and someone from management pinged me on teams asking to speak with me when I had a chance. There was no meeting invite, or topic given; it was all very informal. During our zoom call, they just asked what I thought about being an RTL. I was put on the spot and since I had no clue even WHY they were asking, I spoke truthfully and said I was happy where I was, which was essentially functioning like an RTL in training or an assistant RTL, doing high level tasks, but not necessarily leading a team. But apparently there was a misunderstanding/miscommunication between us because I ended up getting demoted to "core QA" level. I started being left out of important conversations and excluded from assignments when the work started slowing down. I found out 8 months later, from someone in a different department, that RTL isn't an honorary title but is in fact a wholly different position and a promotion from first level reviewer/ core QA with a higher salary. That informal conversation with management was my "official offer of promotion to RTL." But because they NEVER ONCE mentioned promotion or official offer, and because I thought I already WAS an RTL, they marked me down as having declined the offer. Also, after 4 1/2 years of steady 40 hrs+ per week work, the work dried up mid December 2025 and they won't give any explanation as to why. I would check in periodically to see if and/or when the next project would be starting and they would say "we have work in the pipeline, it'll be starting soon, we'll contact you." After 3 months of waiting and asking, the message switched to "stop asking and download our talent hub app. When we have a project, you'll be notified there." Because I expected work to resume as soon as the next day for over two months (in my entire time working here, there had NEVER been a lull in the workload, so it seemed unfathomable that the lack of work would last more than a few days, a couple of weeks tops) I didn't file for unemployment until late February. Unemployment is refusing to back pay for that time so I lost 2 1/2 months of income. Lastly, there's no PTO or paid holidays.