AE's Be Advised - Terminated Before My 1yr - Account Executive HubSpot Employee Review

3.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Hubspot is a worldclass leader in CRM/Marketing/Sales software, and has really created a phenomenal platform as well as marketing strategy for the platform. #1 platform in the industry, so you've got a great platform to sell. Overall, great company culture despite the way my journey ended.

Cons

I started in January, 2023 and was terminated the week after Thanksgiving, 2023. We all know tech sales have been a real challenge in 2023, but my experience at Hubspot may have prompted an exit from SaaS altogether. If we look at it from a numbers game, I was terminated at 86% attainment. I was struggling...had been for months. When I joined, I was told inbound should cover (approximately) 40-50% of quota, and the rest would be outbound. The reality? 10-20% each month. It was an uphill climb from day one. I know many reps who are also struggling and are looking for their next role elsewhere. I was anticipating starting PIP in December, I had joined a sales/tech coaching group, meeting w/ my manager 2x/week, meeting w/ high-performers and coming at it from every single angle I knew how all while it was taking an enormous toll on my mental health. Instead of PIP, HR joined my 1:1 with my manager and I was promptly let go. I admittedly wasn't super successful, but this was a really disappointing way to leave a company after I had invested so much time and energy and I never got a PIP to try to turn things around.

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HubSpot Response
2y
Sorry to hear things didn't end the way you had hoped at HubSpot and that the exit process was frustrating to you--we will continue to flag feedback to the sales org on how we balance performance and coaching timelines. -Katie

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5.0
Apr 9, 2026
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Pros

Great culture! Great teamworking environment.

Cons

Relationship between the AE and BDR. It seems to be set up for popularity instead of hard work.

2.0
Mar 17, 2026
Recommend
CEO approval
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Pros

Remote, coworkers, enablement resources, health benefits.

Cons

Being customer facing is ROUGH right now as you’re not specific to an industry or product mix and the product has endlessly changed and confused customers. Constant changing and competing priorities- and I get we need to be adaptable, but this is next level (your inbox will be flooded with direction shifts and urgent internal requests), not enough time to upskill and be strategic because you’re always jumping from one call or escalation to the next. NO relief to take PTO, you still have to hit the same amount of calls per month and other metrics with the expectation that you make up for it when you’re in office; therefore no actual burnout relief and the metrics are already a stretch. You’re the dumping ground for everything that relates to your customers (although tech support is very helpful, but oftentimes customers just want to work through their CSM). Underpaid compared to the market and overworked. And there’s no empathy from anyone about it. My advice would NOT to join this company as a new CSM if there are other options.

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