CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times - Customer Service Representative QVC Employee Review

3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff is nice and good benefits.

Cons

Unrealistic Call Handle times due to customers trying to keep you on the phone for numerous problems. If you try to get off the phone after repeating yourself numerous times, they get mad. Quality Team is very picky on scoring you on your calls. Low pay for the level of stress. Meeting the AHT is very stressful and then upsells, plus quality grading you on your calls. $15 per hour and caps out at $17 per hour in 2 years. Customers can really be manipulating and hateful if they don’t get their way. They immediately ask for a supervisor if they don’t get their way.

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5.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

There were tons of Nice people

Cons

Low pay compared to other companies

1.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, that's literally the only pro.

Cons

I've worked a few different jobs over many years, and I still have nightmares from this job. They had ridiculous requirements and metrics that felt almost impossible to complete. All they cared about were upsales....I'm a customer service rep NOT a sales rep! The breaks were horrible and very short. If you had to step away for just a minute you got docked and micromanaged. One day I stepped away to use the bathroom, 2 minutes later my boss was calling me. I am way too old to be babysat at work. Management was horrible and all very rude. Often times they just leave you hanging and you have to figure it out. Also 90% of calls were from old, mean, grouchy women who just yell at you for other people's mistakes. They couldn't pay me enough to EVER work for this company again. AVOID at all costs!!!!

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