Pros
Some coworkers truly carry this company on their backs. They're hardworking, supportive, and do everything they can to help each other survive the daily chaos. The workload itself is manageable with proper leadership, and the pay/benefits are decent. But honestly, the only thing that made the job tolerable was my coworkers, not management.
Cons
The management culture in my department was toxic. There’s a complete lack of accountability, communication, and professionalism. Compliance issues were ignored constantly. Customer checks would sit for months without being posted, and management treated it like “business as usual,” even though it put the company at risk. When employees raised concerns, it went nowhere because management simply didn’t care.
Nepotism is also alive and well. A department manager position was handed to someone with no experience strictly because she was friends with a higher-up. Every department, even outside our area, knows she is not qualified for the job. Decisions like that make it clear that advancement is based on who you know, not what you bring to the table. It kills morale and makes people stop trying, because why compete when the outcome is already decided?
The overall environment leaves you feeling drained, micromanaged, and undervalued. Expectations change every day, training is inconsistent, and instead of actual support, management uses pressure and fear. It’s an environment where doing your best still isn’t enough, because management doesn’t hold themselves to the same standards they demand from everyone else.