Customer Service Representative applicants have rated the interview process at CCI Call Centres with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 97% positive. To compare, the company-average is 95.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 493 user submitted interviews for this role. To compare, the hiring process at CCI Call Centres overall takes an average of 4 days.
Common stages of the interview process at CCI Call Centres as a Customer Service Representative according to 493 Glassdoor interviews include:
Skills test: 18%
One on one interview: 16%
Background check: 14%
Personality test: 12%
IQ intelligence test: 11%
Group panel interview: 11%
Presentation: 9%
Other: 4%
Drug test: 3%
Phone interview: 2%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at CCI Call Centres (Umlazi) in Mar 2026
Interview
It was an easy process, though it took long because I was there the whole day. I ended up getting hungry and had to buy food. but everything was OK even the recruiters were nice.
Average interview
Application
I applied through a recruiter. The process took 2 days. I interviewed at CCI Call Centres (Umlazi)
Interview
I was recruited by Xolani via an online post/ advertisement.Did an interview with the recruiter. I also did assessments including the typing test and passed all of the assessments. After the assessment I went for an interview with Noveline for final interview
I interviewed at CCI Call Centres (Ruiru, Nairobi)
Interview
The first stage is a group interview, followed by one on one interview, then the assessment and grammar tests. The follow up after the interviews is terrible. Even after passing all the stages, they might fail to call you for medicals (which is the last stage before starting training).
I applied through a recruiter. The process took 2 days. I interviewed at CCI Call Centres (Umlazi) in Mar 2026
Interview
The interview process was easy, managable and well conducted. I felt welcomed and well accommodated. The interviewer displayed a high level of being knowledgeable. They also displayed kindness and being supportive, yet a strong will to evaluate competence was largely there.