GoHealth Customer Service Representative Interview Questions

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GoHealth

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Customer Service Representative Interview

Jul 10, 2019

Anonymous employee

Chicago, IL

Other Customer Service Representative Interview Reviews for GoHealth

Customer Service Representative (CSR) Interview

Jul 10, 2022

Anonymous Interview Candidate

Charlotte, NC

No offer

GoHealth interviews GoHealth Customer Service Representative interviews GoHealth interview

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Customer Service Representative Interview

Jul 10, 2019

Anonymous employee

Chicago, IL

Other Customer Service Representative Interview Reviews for GoHealth

Customer Service Representative (CSR) Interview

Jul 10, 2022

Anonymous Interview Candidate

Charlotte, NC

No offer

Accepted offer

Neutral experience

Easy interview

Application

I applied in-person. The process took 1 day. I interviewed at GoHealth (Chicago, IL) in Feb 2019

Interview

You will interview with two managers at the same time, they will ask you a couple of questions about experience, as well as licencing you will need to be medicare licensed if you are not they will provide training.

Interview questions [1]

Question 1

How do you deal with difficult clients

1 Answer

GoHealth response

Thank you for your feedback. We're excited for you to join our Chicago Sales Center. If there is anything that we can do to improve your experience, please feel free to let us know. Thank you for joining our #TeamGoHealth.

Positive experience

Easy interview

Application

I applied online. The process took 2 weeks. I interviewed at GoHealth (Charlotte, NC) in Jan 2022

Interview

brief only had 2 interviews first with a recruiter 2nd with a manager. the second was on zoom. they asked basic customer service questions. also they asked about availability. the interview was easy and smooth

Interview questions [1]

Question 1

decribe a time you dealt with a difficult customer

1 Answer

Customer Service Representative Interview

Mar 15, 2021

Anonymous Interview Candidate

Charlotte, NC

No offer

Negative experience

Average interview

Application

I applied online. I interviewed at GoHealth (Charlotte, NC) in Mar 2021

Interview

The interviewer was unpleasant and rushed me along. I felt as if she had made up her mind before she interview me. She said on more than one occasion that she had others after me although I was given a specific interview time. It seemed as though she just wanted to satisfy her schedule .

Interview questions [1]

Question 1

What is difference between customer service and sales?

Answer question