Customer Service Representative applicants have rated the interview process at Optumrx with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 79.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 49 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Optumrx overall takes an average of 24 days.
Common stages of the interview process at Optumrx as a Customer Service Representative according to 4 Glassdoor interviews include:
Background check: 25%
Drug test: 25%
One on one interview: 13%
Personality test: 13%
Skills test: 13%
Phone interview: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Optumrx in Aug 2023
Interview
Started with a video recorded interview, then a month or so passed and a phone interview was scheduled. Just went over my resume and was asked scenario questions. Then was told would hear back in a couple of days for a decision.
Interview questions [1]
Question 1
Describe a time when you had an upset customer on the phone.
I applied online. The process took 1 week. I interviewed at Optumrx (Boston, MA) in Oct 2023
Interview
Easy process, virtually interview then hired. Second interview was on camera. Was hired for a remote customer care position. Again, this was a very easy process if you have a background in customer care.
Well rounded thought out interview. The interviewer made the questions easy and comfortable to answer. There weren’t any behavioral questions. It was a phone interview. There was an initial brief phone interview.
Interview questions [1]
Question 1
Basic interview questions. Easy to prepare for them.