Great pay scale - Customer Service Representative (CSR) Frontier Employee Review

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great annual Great commission Shift bids

Cons

None to be honest. Great flexibility.

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Frontier Response
4mo
Thank you for taking the time to share! We’re thrilled to hear you were able to take advantage of the benefits and perks offered. Ensuring our employees feel valued is crucial to us. Thanks, again!

Explore other reviews about Frontier

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, hours, union job

Cons

Tedious pole climbing and manhole

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Frontier Response
5mo
Thank you for your review. We’re glad to hear you’re taking advantage of our benefits. Our number one priority is ensuring our employees feel valued.
4.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work hours are nice. No weekends unless you need to close business. Pay is decent with lots of upside possibilities in commissions. Management is ok

Cons

They throw you out there in the field immediately. Before you get business cards or learn the ordering system you are out in your territory expect to sell. Poor training. Basically learn on the job as you go and if you ask questions, you’re told “didn’t you learn this already? We went over this a bunch of times” No, you most likely didn’t and if they showed you once, you better have picked it up. Daily no sale calls hold you accountable.

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Frontier Response
3mo
Thank you for taking the time to share. Please know that every day, we strive to create a positive, healthy, and supportive work environment for our employees. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.
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