Pros
The majority of the people are great. You will meet and work with some good people. Benefits were good.
Cons
Too many CONS to list here... Lousy, unreliable internet product in 80% of their areas. Company is trying to position themselves as an internet service company, but the majority of their customers "may" get 3 megs of download speed. (Usually less.) Nobody is making any money. The people who "made their numbers" were usually cramming accounts. The company as a whole doesn't give a crap about it's employees. YES- there are GOOD people you'll work with. Lot's of them, but vast majority of my co-workers were miserable. HQ touts a "one call resolution" mantra, which is complete nonsense. They ONLY care about "new" sales. I was fired for not meeting my quotas, but I had 5 out of 5 star ratings for my service. My managers openly told me to quit focusing on customer service and sell. So much for one call resolution. The manager who hired me was fired for running a scam with Dish to get "new customer" calls routed to his team! (But the constant quote from managers is that calls are "totally random." Nonsense! If you're in the deadbeat account /angry customer / cancel call queue, you're doomed. You will be hounded for sales, but never once praised for saving a cancellation due to a PO'd customer. STAY AWAY!!!
