Customer Service and Problem Resolution Representative II applicants have rated the interview process at Convergys with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 61.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service and Problem Resolution Representative II roles take an average of 9 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at Convergys overall takes an average of 8 days.
Common stages of the interview process at Convergys as a Customer Service and Problem Resolution Representative II according to 34 Glassdoor interviews include:
Background check: 19%
Skills test: 17%
Drug test: 15%
Phone interview: 15%
One on one interview: 14%
Personality test: 10%
IQ intelligence test: 4%
Presentation: 3%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at Convergys
Interview
I went to the open job fair and took a little tour. The lady setup me up with an interview for two days later. At the interview, she ask couple questions, availability and how soon can I start working? In the end she offered me the job position.
The process took 1 day. I interviewed at Convergys (Clarksville, TN) in Sep 2016
Interview
I sent in my resume and also applied online. An HR coordinator emailed me to come in to the office for a typing test and interview. After I completed the typing test I was brought in for an interview and asked a series of formal questions and learned about the company. The interview consisted mainly of "what have you and what would you do situations." It was pretty calm and easy. The HR department gave off a really positive vibe. After we thoroughly went through the interview and job information I was officially offered the job :)
Interview questions [1]
Question 1
Tell me about a time where you were brought out of your comfort zone at work?
I applied online. The process took 1 day. I interviewed at Convergys (Charlotte, NC) in Sep 2015
Interview
I applied online and received a call from the recruiter the next day. On the phone interview then ask to come in for a 1:1 interview. Had to take a map and typing test, then talk to an interviewer, basic questions, had to hear three types of calls, read the different type of model cars they have as part of their campaign off a piece of paper, and was accepted offer and the end. Had to do a background check and drug test
Interview questions [1]
Question 1
Tell me a time when you showed great customer service